FAQ

Check out our Frequently Asked Questions below.

Can’t find what you’re looking for? Fill out a Contact Form or send us an email at info@xceedpkg.com!

At Xceed, we use advanced digital printing methods to create your custom product. Unlike other printing methods, which usually require custom plates to transfer images and designs, digital printing translates an image directly from a digital file and uses LED inkjet technology to deposit pigments in the full CMYK color spectrum plus CMYK+W, CMYKOV, CMYKOV+W.

Our LED inks are odorless, maintain flexibility for creasing and can withstand against rubbing and scuffing. Our inks also meet OCC Certification for recyclability & repulpability.

At Xceed, we’ve chosen digital printing because it allows us to print your designs on demand and with no minimum order quantity while still maintaining high-quality graphics. With digital printing, you have the flexibility to try different looks for your project without investing in long runs and large orders using traditional printing methods.

All of our product specifications are all designed for 200 lb Mullen/32 ECT B-Flute corrugated (approx. 1/8” thickness).

All of our box styles can be found here! We’ve categorized our offering into 4 main product categories: Beverage Holders, Mailers & Gift Boxes, POP & Signage, and Shipping Boxes.

Kraft brown is the standard natural color of corrugated. This material gives your design an “organic” look and feel. Our standard Kraft material is kraft brown inside and out.

White (or Mottled White) is a matte white material commonly used for promotional packaging and POP. Our standard White material is white inside and out.

Gloss adds a more premium shine to your design as well as a pure white surface for vibrant colors to pop! Our Gloss material is white inside and out.

All of our products allow for Outside Print or No Print at all. Some products also offer an Inside/Outside (or dual-sided) print option.

With our online Design Workshop, you can completely customize your packaging or display with a personalized message, vibrant colors, images, logos & playful patterns! Here’s what you’ll experience with each design:

  • 3D View: See your design come to life!
  • Inside & Outside Views: View the inside and outside graphics on a flat layout.
  • My Graphics: Upload your own logos, images or photos in JPEG, JPG, PNG, SVG or PDF format.
  • Standard Graphics: Choose an image or logo from our stock library.
  • Add Text: Change your font style and color to display your message clearly.
  • Color Settings & Patterns: Add a fun pattern or a pop of color to your entire design. Patterns can also be shifted horizontally & vertically as well as scaled up or down and rotated.
  • Panel Color: Only want to design on certain panels? Choose a solid color for each individual panel!

Please note: If you Return to Product or Exit the Design Workshop prior to clicking Add to Cart, your design will be lost.

Once in the design tool, create your custom artwork then simply click the camera icon in the bottom left corner to take a snapshot of your design!

If you opt to bypass our online Design Workshop tool, simply add to cart and your unique structural die line will be emailed to you upon checkout. Upload your die line into Adobe Illustrator or Photoshop, create your custom graphics, save & export into a PDF file before uploading to Xceed.

Once you’ve received your unique die line and have created your custom graphics, follow these steps to upload and submit your design:

  1. Go to My Account and enter your login credentials.
  2. Select Orders
  3. Find the correct Order # with the status Design File Needed. Select View. 
  4. Add Design File (PDF) and Upload. 

Please note: By clicking Upload, you understand that your design will be considered final and ready for production.

To ensure your artwork files are production-ready, please reference our Artwork Guidelines.

Check out our Artwork Guidelines with Downloadable PDF version here!

Our minimum order quantity is 1! With no minimum order quantity, you can create as many or as few items as you’d like.

Min and/or Max Dimensions are listed in the Sizing Restrictions within each product.

Our standard production time is 7 business days, not including shipping time.

Need your order sooner? Contact us at info@xceedpkg.com with your order # and need-by date and we will do our best to expedite your products!

All orders will ship from Bridgeton, MO.

Xceed currently offers the following shipping options:

  • Next Day Air Saver (UPS)
  • Next Day Air Early AM (UPS)
  • Next Day Air (UPS)
  • 2nd Day Air (UPS)
  • Ground (UPS)
  • 3 Day Select (UPS)
  • FedEx Express Saver
  • FedEx Ground
  • FedEx 2Day
  • FedEx 2Day A.M
  • FedEx Standard Overnight
  • FedEx Priority Overnight
  • FedEx First Overnight

For orders needed quickly, simply email us at info@xceedpgk.com with your order number and need-by date. Please note, this does not include shipping time however, you may choose expedited shipping at checkout.

You may return or exchange products that are damaged or defective upon arrival provided that you notify us within 10 days after product products are received.

In the event that the arrives damaged or defective (does not conform to the style or dimensions or is unglued where needed), please email our team at info@xceedpkg.com with the following information:

  • Order #
  • Issue with the product
  • Images of the product
  • Contact info including name, email and/or phone number
Boxes